arvato in the news

arvato positioned as a Leader in the Magic Quadrant for Finance and Accounting BPO London, 23rd June 2015 – Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc., for the second consecutive year, as a Leader in the repo

London, 23rd June 2015 – Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc., for the second consecutive year, as a Leader in the report ‘Magic Quadrant for Finance and Accounting BPO’.1

Rainer Majcen, CEO for Global F&A at arvato, believes the positioning as a Leader for the second consecutive year and the improvement of arvato’s position in terms of both “ability to execute” and “completeness of vision” is a reflection of arvato’s client-centric approach, transformation capabilities and commitment to investing in F&A BPO solutions.

The report, authored by Cathy Tornbohm and Chris Pang, published June 19th 2015, evaluates 20 F&A BPO providers based on their ability to execute and completeness of vision. It offers deep analysis of the competitive positioning for comprehensive F&A BPO services by recognizing the relative placing of the main players in the market according to a variety of criteria, and by offering detailed strengths and cautions for each of the included vendors.

Gartner positioned arvato in the Leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. As described in the report, “Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their Leaders position in the market. The comprehensive F&A BPO players in this quadrant generally share superior market understanding, and they have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A BPO delivery, and innovative well-communicated and marketed sales offerings. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the F&A BPO market across multiple regions.”

Rainer commented: “We believe arvato’s placement as a Leader reflects our commitment to continuing to grow our F&A BPO solutions portfolio, backed by strong industry expertise, technology and methodologies. We feel our improved position in the Leader’s quadrant also acknowledges our ability to deliver complex global F&A BPO programmes, as well as our capabilities in integrating services throughout the BPO value chain in order to support transformation and deliver real business value.”

 For access to the full report, please visit:

arvato’s Bryan Mouat discusses the growth of outsourcing in the energy and utilities sector in Utility Week

Expert commentary from arvato UK is featured in this week’s issue of Utility Week. The article looks at the growth of outsourcing in the energy and utilities sector, as firms look to transform their approach to address challenges in customer experience, operational efficiency and the delivery of new technologies.


Bryan Mouat, arvato UK’s chief executive, Financial Solutions, discusses the rise citing arvato’s 2014 Outsourcing Index. The research found that the number of contracts signed by companies in the sector more than doubled year on year, with nearly £1.1 billion spent on agreements in 2014 – accounting for 15 per cent of the UK’s total outsourcing deal value.


Bryan commented: “In the face of unprecedented change, energy and utility businesses are turning to external partners to access new thinking and more sophisticated services to help them adapt. Challenges such as the need to improve customer services mean the drivers for outsourcing are increasingly about business transformation rather than just reducing costs and operating more efficiently.”


See the full article in this week’s Utility Week and online here:

arvato develops F&A BPO newsletter on enabling growth and expansion in the e-commerce industry, featuring Gartner research

The e-commerce industry has changed the game when it comes to growth.

Scalability, ease of set-up, and access to international customers are just a few of the opportunities afforded to e-commerce organizations in the current industry climate. However there are also challenges; new markets bring specific legal and compliance requirements and as consumers become more demanding, convenient payments options are becoming more critical. Preventing fraud and minimising bad debt can also be a challenge on an international level.


With this in mind, we have developed a newsletter featuring Gartner’s Magic Quadrant for Finance and Accounting BPO – in our opinion, one of the most important independent assessments of leading vendors in the Global F&A BPO market.


In the newsletter, we explore how Finance and Accounting outsourcing can enable growth and expansion in the e-commerce industry.


The newsletter includes:


§  An article from Rainer Majcen, CEO Global F&A entitled “Finance and Accounting outsourcing e-commerce solutions: Enabling growth and expansion”

§  A complete version of Gartner’s Magic Quadrant for F&A BPO

§  Three tools and technology spotlights, outlining arvato’s vertical specific solutions

§  A short interview with industry expert Freddy Sobin, Group CEO of Consortio Fashion Group around payment trends in e-commerce

§  Two case studies that demonstrate arvato’s experience in enabling growth and expansion for e-commerce clients


We have arranged complimentary access to the full newsletter for our clients and contacts. If you

would like to read it, please visit:


arvato is proud of being positioned as a Leader* based on the evaluation criteria of ability to execute and completeness of vision. The strengths highlighted by Gartner include our global experience, strong ability to deliver flexibility in standard processes and strong sector experience.


*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Customer magazine 'Pay' Wins Bronze

arvato Financial Solutions’ print and online publication wins an ICMA

arvato Financial Solutions has won a bronze International Corporate Media Award (ICMA) in the B2B Customer Magazines category for its customer magazine “pay” – with the very first issue after the relaunch. The muehlhausmoers agency, which produces the print and online magazine in collaboration with arvato, is also delighted about the award.

The competition for this award is considerable: Gold went to “Chancen – Das KfW Magazin,” while Evonik’s magazine “integration” came away with silver. The list of winners may be viewed here.

The ICMA was held for the fifth time this year; a total of 364 publications from 17 countries were entered. The award seeks to promote the exchange of creative ideas in the Corporate Media sector at international level. The organizers of the ICMA also host the prestigious European Newspaper Award, a pan-European competition for newspaper design and conception.

The upcoming issue of “pay” with a focus on “loyalty” appears in mid-December and can be accessed online [as an e-magazine / as a web magazine] at