Privacy policy

It is very important to us that your personal data is protected in all data processing operations (e.g. collecting, processing and transferring data). Your data will be protected in accordance with legal regulations. In particular, the data that is collected is subject to the German Data Protection Act (BDSG). Technical and organisational measures have been put into place to ensure this extensive protection.

The following statement gives you an overview of the data that is collected when you visit arvato infoscore's homepage, how such data is used and passed on, the security measures we have put into place to protect your data, and how you can obtain information on the data that has been given to us.

This Data Protection Notice applies for the entire website, but not for other providers' web pages to which this website has been linked.

If you transfer personal or business data (e-mail addresses, names, addresses, birth dates) to us within the scope of our Internet service and accept the Data Protection Notice, we shall assume that you agree to have your personal data collected, saved, used and processed in accordance with this Data Protection Notice. Therefore, the data you enter on our web pages will be encrypted using SSL (Secure Socket Layer) technology and stored on specially protected servers.

1. Collecting, using, processing, transferring and saving personal data

When you access our website, temporary data is stored on our servers for backup purposes. This data may make it possible to identify you (e.g. anonymized IP address, date, time and pages viewed, data on the accessing computer, identification data of the browser and operating system type used as well as the referrer page). However, this data is stored temporarily solely for internal system-related and statistical purposes. The personal data is not evaluated.

Furthermore, to be able to use the functions and answer your questions, process your requests or provide you with support, we must ask you for personal data such as your name, address, e-mail address, date of birth, telephone number and possibly your banking details. It is entirely up to you whether or not and to what extent you use these functions and enter your data accordingly.

In order to provide our many services effectively, we must collect, process, save and use your data, whereby we comply with the relevant legal provisions of the German Data Protection Act.

If you have provided us with your personal data, we shall use this solely within the scope of this Data Protection Notice and for the purpose for which you provided us with this data, especially to answer your inquiries, carry out and implement your requests, and for the technical administration of this website.

Only specially authorized persons, who are involved in processing your request, are allowed to read and process your data. This is done solely for the purpose for which you provided us with this data.

Your personal data will not be passed on, sold or otherwise transferred to third parties. However, we must point out that, in individual cases and by order of the relevant authority, we are obliged to give information on data if this is necessary to carry out prosecution proceedings, to enable the police forces of the German federal states to prevent crimes, to fulfil the statutory tasks of the constitution protection authorities of the German federal government, the German federal states,  Federal Intelligence Service or Military Intelligence, or to enforce intellectual property rights.

If, while using the functions offered, you have provided us with personal data we shall assume that you agree to have your personal data collected, saved, used, processed and transferred.

Your personal data may be collected, saved, used, processed and transferred on the basis of permission to use it in accordance with data protection regulations or a legal obligation to do so.

In addition, your personal data may be transferred within the arvato Financial Solutions Corporate Group to the responsible company in order to process your request correctly.

This shall be done solely for the purpose of processing your request.

Furthermore, your personal data shall not be transferred either regularly or in exceptional cases for the purpose of advertising, market research and/or opinion polls.

If, within the scope of processing order data, personal data is passed on to service providers, it has been ensured that they are also bound by the German Data Protection Act and other legal regulations.

The personal data you send to us is saved in compliance with data protection regulations.

2. Security notice

arvato infoscore has implemented all of the necessary technical and organisational security measures in order to protect your personal data from loss or abuse. Your data will be stored in a secure operating environment that cannot be accessed by the general public. In accordance with this Data Protection Notice, your data can only be accessed by specially authorized persons.

While it is being transferred, your personal data will be encrypted by so-called Secure Socket Layer technology (SSL). This means that communication between your computer and arvato infoscore's servers is carried out using an approved encryption procedure provided your browser supports SSL.


When communicating by e-mail, we would like to point out that we cannot guarantee the confidentiality of the data transferred. This means that the contents of the e-mail you send us may be read by third parties.

3. Cookies

We use so-called cookies to enhance the functions of our Internet services and make it easier for you to use them. With the help of these cookies, data can be stored on your computer when you call up our website. You have the option of changing the setting in your browser to prevent cookies from being stored on your computer. However, we would explicitly like to point out that, in this case, you may have only restricted use of the functions on our website.

4. Personal data of minors

Persons under the age of 18 should not transfer any personal data to us without the consent of their parents or legal guardians, nor should they use the functions on this website. We do not request any personal data from children or young people under the age of 18, nor do we collect such data and pass it on to third parties.

5. Questions regarding data protection

Should you have any questions on the subject of data protection, please consult our Data Protection Officer at the address below:

arvato infoscore GmbH
Mr. Wolfgang Spitz
- Data Protection Officer -
Rheinstra├če 99
76532 Baden-Baden / Germany


For data protection reasons, only written inquiries sent by post may be processed. Therefore, we request that you refrain from phoning or sending e-mails or faxes.

6. Piwik

We would like to point out that we use Piwik, a web analysis tool. This tool analyses the behaviour of website users by creating a user profile. Piwik uses only anonymized data; no personal or identifiable data is stored.

You have the possibility of objecting to the setup of a user profile. In this case, please tick the check box below.