Arrears Management

Our efficient approach to arrears is to reduce the volume of accounts reaching each phase of the dunning process, resulting in improved cash flow and reducing debt passed for third party collection.

To keep clients up to date with their customers, secure online interactive reporting is used in real time about the status of the arrears which clients have constant access to.

We provide a comprehensive range of services including in-house collections, field collections services and full legal processing and enforcement through all relevant legal jurisdictions.

Internationally, arvato employs more than 2,000 people in 14 locations across Europe providing debt collection services in multiple languages for both business-to-business and business-to-consumer environments.