Live customer arrears management

At arvato Financial Solutions we don’t believe the debt recovery process has to mark the end of your relationship with a customer. Since 2003 we have specialised in live debt collection, so we can recover consumer debt, improve customer payment behaviours and improve net promoter scores.

The “live debt” collections process is a collections/customer rehabilitation journey which includes communications by letter, telephone and possibly field visit on open customer accounts. This can be carried out using as a “white label” service using client branding and using the client’s CRM system.

Our bespoke service, tailored to both the requirements of our clients and their customers, protects corporate reputations and maximises net returns which reduces customer churn.