arvato Financial Solutions is a sector leader in multi-channel communication methods and is committed to maintaining this position through investment in the latest technology and the use of innovative in-house solutions.

Our outbound communication channels range from traditional to the latest technology available. Starting with debtor lettering, our collections agents use SMS, email, intelligent voice messaging and outbound calling, all managed from a state-of-the-art, fully blended call centre environment. Our contemporary SMS and voice messaging service “Collstream”, enables our collectors to forward our contact details to customers for a quicker response in a more efficient way.

Along with this technology, arvato Financial Solutions also utilises an innovative call profiling system that ensures outbound calls are timed to create the best chance of contacting the customer. All these techniques ensure optimisation of resources and allow arvato to handle higher volumes of accounts at maximum efficiency.

We employ an industry-leading call management platform providing unparalleled levels of service and availability, allowing flexible inbound call treatment and distribution. This is coupled with a robust call recording platform capable of being configured to meet bespoke requirements, enabling us to meet our clients’ compliance demands as well as in house quality monitoring and training.

In addition, we have also implemented a speech-driven intelligent voice recognition platform, fully integrated with our debt recovery databases that allow us to receive payments 24/7 and deliver personalised solutions in line with clients’ specific operational needs.