No matter how far, we’ve got your back

About us

No matter how far, we’ve got your back

Let’s face it: finance is complicated.

That’s why at Arvato Financial Solutions, we are proud to be the backbone of your business. As your trusted partner we navigate you through the complexity of credit management, enabling you to focus on your core business — so it receives your complete, undivided attention like it deserves.

Regardless of whether you’re selling shoes or operating telecommunications, our process-passionate experts are aligned by a common goal: to make sure your credit management runs effortlessly and efficiently, ultimately resulting in optimised financial performance.

By means of predictive analytics, leading-edge platforms and big data, our team of 7,500 IT, analytics, process and legal specialists allows you to see the bigger picture. And our presence in around 20 countries with focus on Europe and America means we’ve always got an expert nearby. So get ahead of the game by giving your business the best possible platform for growth with Arvato Financial Solutions.

Arvato Financial Solutions – Your backbone for growth.

Arvato Financial Solutions UK

Who We Are

At Arvato, we have the capabilities to deliver full end-to-end financial solutions, with our main objective being to work with client partners where we can provide a complete service. Our vision is to be the backbone for seamless and secure financial transactions between commercial operations and their customers. In creating the most trusted and reliable environment we aim to make life easier for our clients, whilst at the same time allowing them to grow their business not just today but far into the future.

We optimise the financial performance of our clients through leading-edge credit management solutions. By replacing uncertainty and risk with structure and trust, Arvato empowers sound financial transactions all over the world. Our data-driven and process-obsessed experts are dedicated to creating next-level solutions, enabling us to stand proudly behind businesses and provide them with the most effective platform for achieving growth.

Our primary service offering within the UK’s FCA regulated environment relates to the fulfilment of financial and collection management services on behalf of major originating creditors operating within the financial services, utilities, telecommunications and debt purchase sectors. In addition, we have vast experience in providing business process outsourcing (BPO) services on pre-default accounts, identifying effective solutions to help customers secure the right outcome with regard to their credit agreements.

The comprehensive range of products and services that Arvato is able to offer your organisation includes, but is not limited to, the following:

Managing product and customer service enquiries
Personal detail and address amendments to finance agreements
Payment method administration
Activation of finance agreements
Settlement / balance enquiries
Query management
Dispute and complaints management
Root cause analysis
Subject access requests
Bank account and payment method changes
Re-finance, cancellations and modifications
Credit reference agency queries and administration
Affordability assessment
Vulnerability identification and management
CCA statement and letter fulfilment
Statement administration arrears management
Arrears management
Connection to client platforms
Transition and project management
Physical, system and data management and security compliant to GDPR and ISO27001
Live, early arrears, closed, trace and field debt collection services
Digital collection services
Panel management services
Data enrichment
Account segmentation and scoring
Management information and governance
C-SAT
Workforce planning and forecasting
Business continuity planning
Quality assurance
Learning and development
Risk control