Field Agents

Job Title:  Field based Collections Agent

Business Unit: Field Services      

Reports to:  Field Service Manager


Job Purpose:

The Field Based Collections Agent is responsible for visiting residential and commercial customers within a regional area for the purpose of debt resolution, collecting payments, securing payment arrangements, making contact visits and various other field based calls.



Primary Accountabilities and Deliverable/ Skills, Knowledge & Expertise:

  • Visits to customers’ properties on a daily/weekly basis to the guidelines agreed with clients
  • Discuss accounts with customers who have fallen into arrears in their payments to our clients and negotiate repayment solutions
  • Ensure all visits are completed accurately
  • Submit all customer payments into the office in accordance with Company Procedure
  • Complete and return all warrant paperwork into office in accordance with Company procedure where appropriate
  • Achieve targets set by Field Manager and comply with quality guidelines
  • The ability to negotiate, handle objections and remain calm under pressure
  • To be able to demonstrate effective planning, time management and organisational skills
  • The capability to manage your own performance and support others
  • To consistently identify the best solution to problems quick and accurately


Working Relationships & Interfaces/Relevant Qualifications:

  • Driving Licence and own vehicle
  • Excellent Organisational skills
  • Knowledge of MS Office

Employee Quotes

Arvato is an equal opportunities employer embracing diversity in the workplace

It is the Company’s intention that this job description is seen as a guide to the main areas and duties for which the job holder is accountable. However, the business will change and the job holder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.  This job description is non-contractual.

Do you have any questions? Contact us

Jordan Saunders
Jordan Saunders
Head of Human Resources and Learning