E-commerce

Competitive markets, disrupted by technology and fluctuating consumer confidence, mean online retailers must now work harder than ever to understand and embrace their customers’ behaviours. It is Arvato’s people who help these consumers experience a seamless journey across all stages of the retail process, providing an essential service to ensure their rising expectations are being met.

Our team of telephony agents are proud to represent the clients we serve. All of them receive a comprehensive level of training to ensure they are conversant with the client’s systems, processes, compliance requirements and that they are equipped with the right knowledge and skills to Treat Customers Fairly.

We work for some of the world’s leading brands, with our ability to connect business processes putting us in an ideal position to support our clients operating in this highly competitive sector.

 Click here to find out more about our services.