Our portfolio of consulting services includes process audits, project management, analytical methods, integration services, mathematic-statistical prediction models, benchmarking as well as the further comprehensive and strategic development of your risk management processes. Take advantage of our industry know-how to reach your goals.
Integrated process optimisation in value-oriented customer management
Arvato Financial Solutions is specialised in designing processes throughout the entire customer life cycle, e.g. using different data sources to design analytical tools and mathematic-statistical prediction models and coordinate them optimally with workflow and decision-making software for the application process.
We provide you with typical packages such as:
- Designing the customer management process
- Implementing monitoring and reporting mechanisms
- Flexible pricing and conditions (e.g. risk-based pricing)
- Developing and implementing limit management strategies
- Integrating scoring and segmentation in the collection process
- Continuously optimizing processes by using a Risk Manager
- Segmentation and customer-value analysis
- Project management for complex projects
- (Credit bureau) benchmarking, cost-benefit ratio & market studies
First-class process design allows sustainable revenues and considers the relevant chances/risks.
By means of mathematic-statistical prediction models you can consider numerous KPIs in your decision-making.
Profound methodical and industry-specific expertise as well as the use of proven methods ensure the right quality in change management processes.