We optimise your financial processes along the customer life cycle - with tailored advice.

Consulting Services

Consulting Services

Our portfolio of consulting services includes process audits, project management, analytical methods, integration services, mathematic-statistical prediction models, benchmarking as well as the further comprehensive and strategic development of your risk management processes. Take advantage of our industry know-how to reach your goals.

Integrated process optimisation in value-oriented customer management

Arvato Financial Solutions is specialised in designing processes throughout the entire customer life cycle, e.g. using different data sources to design analytical tools and mathematic-statistical prediction models and coordinate them optimally with workflow and decision-making software for the application process.


We provide you with typical packages such as:

  • Designing the customer management process
  • Implementing monitoring and reporting mechanisms
  • Flexible pricing and conditions (e.g. risk-based pricing)
  • Developing and implementing limit management strategies
  • Integrating scoring and segmentation in the collection process
  • Continuously optimising processes by using a Risk Manager
  • Segmentation and customer-value analysis
  • Project management for complex projects
  • (Credit bureau) benchmarking, cost-benefit ratio & market studies
By a targeted use of resources and rules and standards, you can benefit and reduce risk in all stages of the customer relationships.
Revenue optimisation

First-class process design allows sustainable revenues and considers the relevant chances/risks.

Risk minimisation

By means of mathematic-statistical prediction models you can consider numerous KPIs in your decision-making.

High quality

Profound methodical and industry-specific expertise as well as the use of proven methods ensure the right quality in change management processes.

Questions? Contact us!

Your contact person
Jörg Brendemühl
Jörg Brendemühl
Vice President Analytics & Consulting Services
+49 6119 7852 0
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