White Labelled Collections

Target-oriented innovations and comprehensive advice

The focus should remain on maintaining the long-term relationship between companies and end customers even in the event of a default of payment. In order to handle it in the most customer-friendly and efficient manner, it is usually necessary to address customers in a targeted manner and to create an IT environment that enables, for example, the control of communication channels and tonality.  Individual and digital solutions are just as important for the payment and settlement of a delayed invoice as a tailored and comprehensible dunning message so that your brand is optimally represented. We provide you with customised solutions for first-party debt collection in order to target your customers directly.

Full packages or components for the dunning process to run optimally

Every company is different - and therefore has different requirements for receivables management. That's why we put target-oriented analysis and detailed consulting first. In this way, potentials for optimisation can be identified and the most efficient solutions can be implemented. In dunning, for example, these are the following services: 

• Debtor service and management of payment receipts
• Processing of customer complaints
• Pre-collection/commercial dunning
• Dunning calls: In and outbound calls as payment reminders and for customer advice
• Written dunning, such as by letter, email, SMS, and Messenger
• Provision of innovative and popular payment methods
• Implementation of white label customer portals for simple payment processing via Paylink
• Agile and digital process design and implementation
• International handling of open receivables
• If required: Transfer to collection

If you would like to learn more about our early arrears collection services please click here or contact us using the form below.