Interview with Frank Kebsch
Mr. Kebsch, what is the background of Arvato Financial Solutions?
The history of Arvato Financial Solutions, or rather its predecessor company, began in 1953 with services related to factoring, non-payment risk, and bookkeeping. By continually growing our business and utilising strategic acquisitions, today we have developed into an integrated, international financial services provider with over 7,000 employees. Our services currently range from risk management to innovative fraud prevention solutions, invoicing, payment, purchase as well as financing of receivables and debt collection.
What does the company stand for?
We make financial transactions as convenient as possible for our customers, staying true to our motto of “convenience in every transaction.” We are redefining financial services on an international basis every day. We create consistent, customer-friendly processes in all phases of the customer life cycle – working across boarders and all financial points of contact. This helps us accelerate growth for our customers with global knowledge, which we implement tailored to each individual local market. And we also provide insight to improve business performance. Working as partners to our customers, we create value that goes far beyond cost-efficiency, guaranteeing liquidity security.
What does the future look like for Arvato Financial Solutions?
Consistent growth will guarantee our success. We want to continue developing our company into a fully integrated and even more innovative financial services provider. To be able to offer integrated and innovative solutions around the world, we have to make our services themselves international. We need to move into growth markets like South America – which our participation in Intervalor in Brazil shows – and the US and expand our product range, continuously searching for innovation. This is the only way to help our large international customers meet the challenges of tomorrow and to grow alongside our partners. Only through such growth can we also pursue our goal of securing jobs for the long term and giving our employees opportunities for development.
In which areas do you see the most potential for the future?
Only by collaborating across international boundaries and topical areas can we promote the exchange of knowledge, reinforcing our innovative capabilities and creating true value for our customers together. I'd like to mention two examples here.
For instance, today time-intensive, repetitive work steps are already handled by robots in production. This principle is also being applied more and more frequently to IT-based services. This saves money and relieves employees from performing routine work. That’s why robotic process automation (RPA) isn’t just a global mega trend, but also one of the priorities we have at Arvato for developing innovative solutions. Arvato Financial Solution recently began operations at its first robotics laboratory at its Dublin location for this reason. The location should function as a central platform for developing automated financial services, for instance in the areas of order processing, accounts payable, invoicing, or debt collection.
The topic of big data is also immensely important. We will have to make statements more precisely and more quickly in the future, even with transaction volumes on the rise. There are more and more factors that have to be monitored and reviewed to establish a protective shield against cyber crime.