Arvato Financial Solutions offers Dialog Marketing qualification courses at the following locations in Germany:

  • Baden-Baden
  • Verl

As business areas vary from location to location, course contents likewise vary slightly. This page provides an overview and details of Dialog Marketing qualifications in your nearest city.

Baden-Baden

Focus: Telephone clerk for commercial reminder and collection procedures

Duration: 3 years (course reduction possible)

Vocational college: Wilhelm-Röpke-Schule, Ettlingen

Other: CCI additional qualification in Receivables Management during training

Contact: Sonja Müller, Tel.: +49(7221)5040-4566, Email: sonja.mueller@arvato.com

EXPLORE, CLICK AND APPLY

What we offer

  • A three-year course combining theory and practice (two days per week of tuition at vocational college)
  • Telephone contact with our customers in the Service Dialog Center
  • Professional processing of customer service, complaints management, commercial reminder and collection procedures, focusing on telephone contact
  • Introduction to all areas of the company
  • Intensive specialist training and in-house tuition
  • Additional qualification in Receivables Management from Karlsruhe Chamber of Commerce and Industry can be obtained during training
  • Expert assistance in all areas
  • Varied training in a large-scale company, with a high chance of being taken on after qualifying and excellent prospects for the future

What you offer

  • You have a minimum of Mittlere Reife (secondary school-leaving qualification) with good marks in German and Mathematics
  • You have good Microsoft Office skills (Word, Excel and PowerPoint)
  • You are interested in commercial subjects and legal issues
  • You have good communication skills and enjoy working with people and telephoning
  • You have a service mindset and are courteous and friendly
  • You are quick to grasp new ideas
  • You are reliable and honest

Verl

Focus: Telephone clerk for commercial reminder and collection procedures       

Duration: 3 years (course reduction possible)

Vocational college: Carl-Severing-Berufskolleg, Bielefeld

Contact: Sarah Busch, Tel.: +49(5241)80-43054, Email: sarah.busch@arvato.com 

EXPLORE, CLICK AND APPLY

What we offer

  • A three-year course combining theory and practice (two days per week of tuition at vocational college)
  • Telephone contact with our customers in the Service Dialog Center
  • Professional processing of customer service, complaints management, commercial reminder and collection procedures, focusing on telephone contact
  • Introduction to all areas of the company
  • Intensive specialist training and in-house tuition
  • Additional qualification in Receivables Management from Karlsruhe Chamber of Commerce and Industry can be obtained during training
  • Expert assistance in all areas
  • Varied training in a large-scale company, with a high chance of being taken on after qualifying and excellent prospects for the future

What you offer

  • You have a minimum of Mittlere Reife (secondary school-leaving qualification) with good marks in German and Mathematics
  • You have good Microsoft Office skills (Word, Excel and PowerPoint)
  • You are interested in commercial subjects and legal issues
  • You have good communication skills and enjoy working with people and telephoning
  • You have a service mindset and are courteous and friendly
  • You are quick to grasp new ideas
  • You are reliable and honest

Your new colleagues – in their own words

“At the start of my training I wasn’t thrown in at the deep end. Instead, I received a warm welcome and was thoroughly prepared for my work in the future with understanding and patience, taking a variety of training courses. I’m also involved in projects where I can use my team spirit and creativity.”

Selina Huck, Dialog Marketing trainee at our Baden-Baden office

Radio interview with “Die Neue Welle,” Karlsruhe

“The great thing about being a Dialog Marketing trainee is the variety. It’s not just that we can experience the whole range of departments in the company. As well as that, every call with our business partners is different; no two are the same, so that we always have the chance of honing our communication strategy. The company offers us trainees excellent perspectives for the future.”

Jessica Ohmenzetter, Dialog Marketing trainee at our Baden-Baden office