Rely on tailor-made solutions in receivables management
What do you do if a customer doesn't pay?
Debt Collection Services protects against payment defaults
With targeted receivable management, companies and service providers can avoid financial losses and accelerate return flows: this secures liquidity, provides more room for investment and supports the development of new, international markets.
An unpaid invoice should not mean the end of a business relationship with your customer. Because someone who shops from you or has concluded a contract with you once will probably do so again if they are treated fairly and in a solution-oriented manner during the dunning and collection process.
Working with experts
The annual economic loss from unpaid invoices runs into the billions. With professional receivable management, we support companies in e-commerce, telecommunications, banking and insurance, energy as well as mobility industries to avoid bad debt losses. We consistently align our comprehensive solutions to your company’s actual challenges: Our clients can therefore rely on a strategic partner who sustainably develops their processes and never loses sight of the end customer. With digital and flexible solutions, we support you in securing your customer relationship at a critical point in the customer lifecycle - with consistently high collection success.
Debt Collection by Arvato Financial Solutions. For reasons:
From a single source
We offer pre-litigation, litigation and post-litigation receivable management and long-term monitoring as well as debt purchasing.
All the time with a guaranteed professional customer approach. International network of largely Group-owned collection companies.
Your personal contact person is supported by a team of experts who provide impulses on the latest agile developments in receivables management.
As recognized experts in e-commerce, telecommunications, banking and insurance, energy and mobility industries, we support you with tailored and efficient business solutions.
We support you with integrated and modular solutions throughout the entire receivable management process. Find out more about our individual components.
With our digital payment processes and consumer-friendly approach to dunning, you will retain customers and increase willingness to pay.
In case a customer doesn't pay, we will support you with pre-litigation and post-litigation receivable management.
International Collection Platform
We centrally manage your international receivables beyond national borders.
Digital, intelligent & cross-linked
We offer concrete answers to our customers' challenges, especially when it comes to opening up international markets, strengthening customer relationships and digitizing companies. To achieve this, we rely on tailor-made complete packages, agile platforms and the systematic use of robots, artificial intelligence and big data analytics.
How can you help your customers clear their debt even if they do not have sufficient cash? By selling unused second-hand goods to reBuy - as an innovative payment method in the collection process
As a globally active group of companies and a market and industry leader, our clients benefit from our extensive experience and strategic consultancy services - we use efficient and customer-friendly innovations, establish best practices internationally and provide support for the optimisation of the entire financial process chain.
Seeing the bigger picture
When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Volker Bornhöft, President of Accounting & Collection Germany at Arvato Financial Solutions (AFS), offers his insights on the importance of good customer communication.
Optimised dunning processes
Through optimising the dunning process, companies will benefit in three ways: by maintaining customer relationships, by increasing willingness to pay, and by reducing costs in the entire receivables management process.
Convert debt on your books into cash in the bank
It’s a fact of life that sometimes customers don’t pay on time. Not even after a couple of reminders. Or a debt collection demand. Time to think about selling your non-performing debts and transform them into cash.
A winning culture brings better results
Arvato Financial Solutions focuses on cash flow in every phase of the client’s business cycle – from risk management to invoicing, purchase of accounts receivable, and debt collection. For Telenor we deliver right out of Rørvik, Norway.
Membership of BDIU is a seal of quality
Members of the Federal Association of German Debt Collectors (Bundesverband Deutscher Inkasso-Unternehmen e.V.) (BDIU) are subject to the strict supervision of the association.
BKS - Loan purchase trade association
The BKS - Bundesvereinigung Kreditankauf und Servicing ensures functioning credit trade on a political level. The BKS is listed in the "public lists for the registration of associations and their representatives".
bdew - Federal Association of the Energy and Water Industries
The bdew - Bundesverband der Energie- und Wasserwirtschaft supports its member companies in all industry-relevant political, legal, economic and communicative issues.
FENCA - Federation of European National Collection Associations
The Fenca coordinates the exchange with the EU institutions, actors of the financial service industry, consumers and the European public.
DKS - German Credit Market Standards
The purpose of the DKS - Deutsche Kreditmarkt-Standards is to widen knowledge about the national and international credit business and about credit (market) transactions, the creation of generally recognized standard contractual clauses and standard processes in this area.
IVÖ - Collection Association Austria
The IVÖ - Inkassoverband Österreich member rules guarantee the highest integrity with the strictest consideration of the legal framework and of economic aspects.
At home around the world
More about our international partners.