Debt collection as the key to an optimal customer experience
Knowing what is important to the consumer is essential for online merchants. Convenience is the most important factor here, because consumers want the most convenient and personal shopping experience possible in e-commerce.
However, the reminder and collection process should be just as convenient if payments are delayed. If used correctly, receivables management can help ensure that end customers remain loyal to the online shop even in critical situations.
Read more about this in our current Business Insight.