Dealing with customers in debt collection
Trust - in hardly any other industry is it as important as in the financial sector. When banks work with their clients' assets, they also manage their security and future in equal measure. So it's no wonder that a lack of trust is the most common reason why customers change banks.
Customer relations are put to a particularly hard test when receivables remain unpaid and the collection process is initiated. Here the following applies: the correct way to deal with the end customer is crucial. The optimum result is not only successful debt collection, but also customer retention beyond the collection process.
Read our current Business Insight to find out what individual customer service in debt collection can look like.