Understand your customers
The telecommunications industry is changing. The customer experience is becoming more and more important, for end customers it is often more important than the product itself - and this affects all processes in the company. However, so that this does not become a risk, but an opportunity, you have to focus on your customers and understand what motivates them. Flexibility is a crucial factor. At critical moments in the customer relationship, for example when a receivable remains open, this applies particularly. With consumer-centered dunning and collection processes, many customer relationships that have had payment disruptions can be maintained.
Find out in our current Business Insight how Arvato Financial Solutions can support you in securing long-term customer relationships with tailor-made debt collection services.