Optimised dunning processes
Get insights into strategic success factors and operational optimization options
As part of receivables management, the dunning process is a key element for the relationship between businesses and consumers. Optimising this process should therefore be the focus for all businesses. Through this, they will benefit in three ways: by maintaining customer relationships, by increasing willingness to pay, and by reducing costs in the entire receivables management process.
Utilizing digital technologies such as big data, robotic process automation, innovative payment methods and modern communication media plays an important role in meeting consumers’ needs and working in a customer-centric manner.