New colleague
In Rørvik, machine learning and automation have made Tommy’s work more effective. On behalf of the entire collection department, his role is to submit attachment requests to the bailiff's office. This previously involved a lot of manual work, but during the past year he has had the help of a new "colleague", ensuring that many of the tasks are automated. The colleague's name is Elsa, and she is a robot.
Digitalized and automated
The assessment prior to attachment has been streamlined with machine learning, and communication with the bailiff's office has been digitalised and automated. This significantly reduces the workload and assures both quality and procedures.
- Elsa is a really positive addition, and the keener we are to work with Elsa, the more efficient we become, says Tommy.
Tommy’s working day starts with manual control of cases from Elsa. Are names and addresses correct? Have payments been received during the last 24 hours? Has the debtor been in touch after the case was assigned to Elsa? Once the manual control is completed, Elsa takes over.
- Before Elsa, we printed one letter at a time, says Tommy. Everything had to be stapled, signed by a legal officer, packed in envelopes and posted. Now, it’s all done at the touch of a button. It’s pretty cool to see how much time we actually save, he explains.