Receivable Management for Insurance Companies

Use as few contact points as possible

Consumers are increasingly thinking digitally and are demanding the same from their insurers. But even if companies take this to heart, there are only a few contact points in the customer journey to prove it. Apart from submitting an application and taking out insurance, as well as paying first and follow-up premiums, most contact points exist in critical situations such as damage claims or late payments. If these moments are perceived as negative by the end customer, insurers have little chance of revising the perception. The critical aspects of the customer relationship - for example, if a claim remains open - come into focus. It is therefore not enough to adjust individual adjustment screws to meet the demands of the end customer - instead, a comprehensive dunning and debt collection ecosystem is required.

Find out in our current Business Insight how Arvato Financial Solutions can help you retain good customers in the long term with smart receivables management.