Arvato Financial Solutions acquires 3C

and becomes the only provider of a fully automated and digital claims management process in Germany.

The purchase of 3C Deutschland GmbH by the international financial services provider means insurers can now have the entire claims process managed from a single source, in an automated and digital process. This not only saves a great deal of time, but also effort and costs.

When a customer makes a claim, this entails significant processing for insurers. The industry is therefore relying on the highest possible level of process automation. In RiskShield 360° by Arvato Financial Solutions, such a highly automated solution for verifying claims is long-established. It is mainly used in motor vehicle claims to identify fraud patterns and to quickly manage claims in accordance with a clear risk profile.

More information about RiskShield 360° under RiskShield 360°

More information about 3C under

Following successful verification, the insurer then commissions different service providers for the rectification and settlement of the loss. Trusted partner for this is 3C Deutschland GmbH, which specializes in the automation of claims processes. Through a modern and user-friendly portal, the 3C solutions quickly and easily manage processes. As an innovative technology partner and outsourcing service provider, the company with its sites in Heilbronn and Erfurt specializes in the flexible and individual management, quality management and monitoring and controlling of claims processes.

With the purchase of 3C by the Bertelsmann subsidiary, not only will the outstanding expertise of the two companies be combined, but the digital and automated technologies will also be merged. “Combining RiskShield 360° and the 3C solutions allows us to offer a fully automated and digitalized claims management process on the insurance market first of all, from a single source, at the highest level of quality and with outstanding benefits for insurers and policyholders. Without our solutions, the processing of claims settlement takes up to six days, and we will now need five to ten minutes in the best case,” says Kai Kalchthaler, Executive Vice President Risk Management DACH at Arvato Financial Solutions.

For the founder of 3C Deutschland GmbH Dietmar Hartinger, it was the substantive criteria that were pivotal in his choice of buyer: "The positive development of both sites, the future-proof development of the products and the consistent expansion of customer relations were for us the most important points in our choice of successor. Arvato Financial Solutions meets all those criteria and also brings its own expertise and products to 3C. We made the best possible decision. I will be available to the newly formed management team on an advisory basis for the next two years in order to ensure a good transition.”

Dietmar Hartinger decided to sell as part of a succession plan. The continuity and the empirical knowledge of the business model is also maintained with 3C co-founder Uwe Mengs, who along with the long-standing risk management insurance specialists from Arvato Financial Solutions Björn Hinrichs and Thorsten Haag will form the new management team. Together they will bring together the previously separate strands and provide customers with the first fully automated digital claims management process and outstanding expertise in the insurance industry.

From a claim report until its settlement, insurers carry out a number of standard processes that require time and resources. RiskShield 360° by Arvato Financial Solutions and 3C Process Automation already provide higher efficiency in claim management. By combining these solutions, insurance companies will profit from even faster processes in fast claim settlement. With the help of modern data analytics, various processes can be managed automatically. Thus handling times in standard processes can be reduced by five to six days.

About Arvato Financial Solutions

Arvato Financial Solutions is a global financial services provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato.

The company has around 7,500 employees in 17 countries, including a strong presence in Europe, Brazil and the U.S, and offers flexible full-service solutions for the efficient, international management of customer relationships and cash flows. Arvato Financial Solutions is synonymous with professional outsourcing services centering on cash flow in all phases of the customer lifecycle – from risk management and invoicing to debtor management, the sale of receivables and debt collection. As part of this, the company focuses on minimizing default rates in the business initiation phase and during the collection process. As a result, its services also include optimizing the selection of payment types internationally.

As a financial solutions provider, the company manages around 10,000 customers, specializing primarily in the retail/e-commerce, telecommunications, insurance, banking and healthcare sectors. This makes it Europe’s third largest integrated financial service provider.

The company is a leading supplier of credit information for the German insurance industry. In addition, Arvato Financial Solutions has been selected to build and operate the exclusive fraud data pool (HIS) for the German insurance association (GDV). Together with Inform GmbH the company has focused on intelligent fraud detection and fraud prevention (Risk Shield 360°) and is a leading supplier in this field for the insurance industry.