Cookies Policy

This Cookie Policy describes the nature, scope, purpose and legal basis on which we, Arvato Financial Solutions, use cookies on our website.
For further information concerning how we use your Personal Data please refer to our Privacy Policy.

What are Cookies?

Cookies are small files (such as scripts, pixels and tags) which are stored on your terminal device, with the help of your web browser. They can be used to provide comprehensive functionality, to make your user experience more convenient and to optimise content.

Types of Cookies

We use both cookies and cookie-like technologies on our website (jointly referred to as ‘cookies’). The cookies used on our website can be divided into the three categories set out below. You can change your cookie settings at any time by clicking on the Privacy Settings Link in our Footer. Please note that blocking certain types of cookies can impact on your experience of the website and/or the services available.


Strictly Necessary Cookies = Essential Cookies

These cookies are necessary in order for the website to function correctly and are saved automatically when the website or a particular function is requested, unless you have disabled cookies in your browser settings.

Strictly Necessary Cookies enable you to move around our website and use the features as we intended. Without these cookies, some services cannot be provided – for example, remembering previous actions such as your previous cookie setting preferences. These cookies are used exclusively by Arvato Financial Solutions and are therefore known as first-party cookies.


Analytical Cookies = Functional Cookies

These cookies are used for web analysis and reach measurement to allow us to measure and improve the overall performance of our website and optimise the content.

Analytical cookies, can for example, count the number of visits to our website and determine from which other websites our pages are accessed. We can therefore find out which sections of our website are most popular, which are the least frequented and how visitors navigate our website. If you have activated these cookies, you can deactivate them at any time in your settings, as decribed above or via the settings in your browser.


Marketing Cookies

Marketing Cookies are used by our carefully selected third-party providers, to provide interest-based content and advertising on other websites and social media platforms, based on an analysis of previous usage behaviour on our website.

Marketing Cookies can create usage profiles (behavioural profiles) based on information supplied by the providers of the retargeting/remarketing services we use, sometimes anonymously or using pseudonyms.
With the help of these cookies, we are able to record and evaluate user behavior on the website. However, web tracking does not require personal identification of the user concerned, so that when your access data is recorded, the saved IP address is either not used or is only used in a shortened form (shortening by the last octet) and pseudonymous usage profiles are created. Personal user profiles are only created in exceptional cases and if you have given your consent for the cookie in question to be set via our Cookie Consent Manager. These cookies may generally share the information collected with other organizations or advertisers. They are persistent cookies that almost always come from third parties. Web tracking services are regularly provided by our service providers, who only process usage profiles according to our instructions and not for their own purposes. This is ensured by means of contracts for order processing. If the service providers are established outside the European Union or the European Economic Area (hereinafter referred to as "EU or EEA"), a so-called third country transfer takes place. This is permissible if you have consented to it, we have created a guarantee for a level of data protection appropriate to the European standard or the EU Commission has classified the respective third country as a safe third country. The third country transfer of the respective service is marked below. For more information about the recipients of your data and the third country transfer, please refer to section 6 and section 7 of our privacy policy.


Legal Basis for the processing activity

The legal basis for the setting of functional cookies is Art. 6 sec. 1 lit. f GDPR. Functional cookies are used to ensure the technical usability of the website. The legal basis for the setting of optional cookies for the purpose of recording and evaluating pseudonymous user profiles is Art. 6 sec. 1 lit. a GDPR. Accordingly, data processing is based on your consent to data processing using our cookie content manager.


Duration of storage, deletion, and retention period

The data collected and evaluated when using functional and optional cookies are usually stored until you object to their use. However, the storage period for analysis cookies is a maximum of 24 months (about 2 years).


Possibility of objection and removal

You have the right to object to the processing of your personal data when using functional cookies in accordance with Art. 21 GDPR, if there are reasons for doing so arising from your particular situation. If you wish to exercise your right of objection, please contact the address given under section 1 in our privacy policy. If you object to this data processing, you will only be able to use the website to a limited extent or not at all.

Furthermore, you can object your consent to the processing of your data within the scope of the use of optional cookies at any time. The objection can be made technically by opting out in our cookie consent manager on this website or by the technical cleaning of cookies with the help of the browser you use. Within the footer of this site, you can go to the settings mask of our cookie-content manager.