The EU Commission offers to consumers an online dispute resolution platform. The link is ec.europa.eu/consumers/odr/. This platform allows consumers to resolve disputes based on online orders (purchase of goods or services) without involving a court.
General information obligation regarding § 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (“Verbraucherstreitbeilegungsgesetz“, VSBG)
We will not participate in any dispute resolution in terms of the VSBG.