Consulting Services

Consulting Services

We optimise your financial processes along the customer life cycle - with tailored advice.

Sustainable consulting services for your success

Our portfolio of consulting services includes process audits, project management, analytical methods, integration services, mathematic-statistical prediction models, benchmarking as well as the further comprehensive and strategic development of your risk management processes. Take advantage of our industry know-how to reach your goals.

Integrated process optimisation in value-oriented customer management

Arvato Financial Solutions is specialized in designing processes throughout the entire customer life cycle, e.g. using different data sources to design analytical tools and mathematic-statistical prediction models and coordinate them optimally with workflow and decision-making software for the application process.


We provide you with typical packages such as:

  • Designing the customer management process
  • Implementing monitoring and reporting mechanisms
  • Flexible pricing and conditions (e.g. risk-based pricing)
  • Developing and implementing limit management strategies
  • Integrating scoring and segmentation in the collection process
  • Continuously optimizing processes by using a Risk Manager
  • Segmentation and customer-value analysis
  • Project management for complex projects
  • (Credit bureau) benchmarking, cost-benefit ratio & market studies
By a targeted use of resources and rules and standards, you can benefit and reduce risk in all stages of the customer relationships.

Your benefits

Revenue optimisation

First-class process design allows sustainable revenues and considers the relevant chances/risks.

Risk minimisation

By means of mathematic-statistical prediction models you can consider numerous KPIs in your decision-making.

High quality

Profound methodical and industry-specific expertise as well as the use of proven methods ensure the right quality in change management processes.

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