Search
Subscribe

Four questions to Jan Altersten, CEO Arvato Financial Solutions

Jan Altersten
26.01.2021 | 3 minutes
Software is eating the world

What mega trends and drivers have the biggest impact on the industry and what are derived challenges?

Disruptive technologies

Disruptive technologies

are continuously changing the entire market landscape

War on Talent

War on Talent

Qualified teams and skills more relevant than ever

Software is eating the world. The biggest megatrend is clearly how disruptive technology continuously is changing the entire market landscape with user obsession at the core. Established players, and constantly increasing number of aspiring disruptors, are trying to tap into the change, some even through attempts of creating whole new ecosystemsMany players are still in their baby shoes, and value creation in some cases is yet to be proven, but the speed is tremendous. This leads to a war on talent, where most companies are fighting for the same skills, making the importance of a diverse and vibrant company culture with clear objectives and empowered teams more relevant than ever. 

What was the biggest learning from 2020?

Corona Learnings

In 2020 we learned that the hardship of working from home is not mainly about technical equipment, software access or the ability to do the job in the same way as from an office. 

We do not primarily miss a working place, but a meeting place. 

We learned how crucial our H2H interactions with colleagues, partners and clients are for our wellbeing and our creativity. The dynamics created in the IRL interaction can only partially be replaced with digital tools. 

Flexible attitude

But we also learned how much resilience, care and ambition our organisation (and our societies) harbour also under pressure. We learned how much value we as a team are able to create for clients and consumers despite of the pandemic. Several learnings will be applied permanently, for instance a much more flexible attitude to work from home.

What are your plans for the Arvato Financial Solutions in 2021? What could clients expect?

Our clients can expect an array of activities solely aimed to create value for their customers, just as they rightfully expect from us. We are launching new features such as user centric apps and updated customer portals allowing individuals to take control over their financial situation. We will continue to provide data-driven insights helping our clients to further enhance their end-customer journey. We will continue to invest heavily in new and enhanced products expanding our offerings across borders, industries and user groups.  

 

What are the three top reasons why clients should choose Arvato Financial Solutions? 

Our promise is to make complex easy, to be a trusted partner and to serve as the backbone for the growth of our clients. We have thousands of co-workers every day walking the extra mile, pouring all their skills and passion into making those promises become true. And as a company we back them up with massive investments providing an environment where we shape the future together with clients, partners and consumers. 

Why should they work with someone else? 

Have you already chosen?

We are your backbone!
Jan Altersten
CEO Arvato Financial Solutions

Latest Articles

Overall, we have experienced an unprecedented super peak season, also fueled by COVID-19. This is reason enough for merchants to prepare themselves and their shopping systems for the future – and this also goes for the payment methods they offer.
Collecting Service: How e-commerce benefits from consolidated incoming payments
Jan Florian Richard
13.01.2021
3 minutes
Overall, we have experienced an unprecedented super peak season, also fueled by COVID-19. This is reason enough for merchants to prepare themselves and their shopping systems for the future – and this also goes for the payment methods they offer.
The increasing digitalization of purchase behavior, the emergence of new product groups and business models, and of course the coronavirus crisis are leading to a veritable boom in new subscription models. Good time to check back-end processes for suitability.
Subscription Economy: The New Normal
Michael Rogge
04.01.2021
3 minutes
The increasing digitalization of purchase behavior, the emergence of new product groups and business models, and of course the coronavirus crisis are leading to a veritable boom in new subscription models. Good time to check back-end processes for suitability.
Record-breaking revenues on Black Friday and unending online shopping sprees - where will this lead over the days in the run-up to Christmas and the coming months? Will we experience multiple peaks at Christmas levels throughout the year in the future? An outlook for the new normal in online business.
Fünf Peaks pro Jahr? Learning aus dem Weihnachtsgeschäft
Jan Florian Richard
03.01.2021
3 minutes
Record-breaking revenues on Black Friday and unending online shopping sprees - where will this lead over the days in the run-up to Christmas and the coming months? Will we experience multiple peaks at Christmas levels throughout the year in the future? An outlook for the new normal in online business.

Top Articles

Mobility & Sharing Economy
Why own a car when you can simply have a subscription? Subscriptions are already standard for many products and services, and they are also gaining momentum in the automotive industry. Using is the new owning.
What car subscriptions have to do with reliability in financial processes
Sören Steckmest
13.06.2021
3 minutes
Why own a car when you can simply have a subscription? Subscriptions are already standard for many products and services, and they are also gaining momentum in the automotive industry. Using is the new owning.
People & Culture
As of mid-2020, the world of work has largely shifted toward a digital environment due to the current COVID-19 pandemic - and the same can be said for Arvato Financial Solutions. For new employees, this presents new kinds of challenges regarding their entry into a new company.
Virtual onboarding program is honored with the E-Learning Award 2021
Tamara Schwenk
24.03.2021
4 minutes
As of mid-2020, the world of work has largely shifted toward a digital environment due to the current COVID-19 pandemic - and the same can be said for Arvato Financial Solutions. For new employees, this presents new kinds of challenges regarding their entry into a new company.
Customer Journey
Relationships between banks and their customers are often built to last for decades. Smart receivables management can strengthen customer trust.
Trust is the key to success
Fabian Küchlin
09.03.2021
3 minutes
Relationships between banks and their customers are often built to last for decades. Smart receivables management can strengthen customer trust.