Four questions to Jan Altersten, CEO Arvato Financial Solutions

Corona Learnings

In 2020 we learned that the hardship of working from home is not mainly about technical equipment, software access or the ability to do the job in the same way as from an office. 

We do not primarily miss a working place, but a meeting place. 

We learned how crucial our H2H interactions with colleagues, partners and clients are for our wellbeing and our creativity. The dynamics created in the IRL interaction can only partially be replaced with digital tools. 

Flexible attitude

But we also learned how much resilience, care and ambition our organisation (and our societies) harbour also under pressure. We learned how much value we as a team are able to create for clients and consumers despite of the pandemic. Several learnings will be applied permanently, for instance a much more flexible attitude to work from home.

Our clients can expect an array of activities solely aimed to create value for their customers, just as they rightfully expect from us. We are launching new features such as user centric apps and updated customer portals allowing individuals to take control over their financial situation. We will continue to provide data-driven insights helping our clients to further enhance their end-customer journey. We will continue to invest heavily in new and enhanced products expanding our offerings across borders, industries and user groups.  

What are the three top reasons why clients should choose Arvato Financial Solutions? 

Our promise is to make complex easy, to be a trusted partner and to serve as the backbone for the growth of our clients. We have thousands of co-workers every day walking the extra mile, pouring all their skills and passion into making those promises become true. And as a company we back them up with massive investments providing an environment where we shape the future together with clients, partners and consumers. 

Why should they work with someone else?