The purposes of data processing on this website may result from technical, contractual or legal requirements as well as, if applicable, from consent.
The company uses the data mentioned in section 3 and the data mentioned in section 4 for the following purposes, among others:
- provision of our website including measures to assure a undisturbed service, prevent fraud and hacking and to ensure the security of our systems.
- for communication, customer support, and/or (pre-)contractual measures
- for the purpose of improving the website services
- for the purpose of webtracking and analysis of user behavior
Further information on the listed purposes of data processings can be found in the following sections of this privacy notice if personal data is processed for purposes other than those listed above, you will be informed in the following section about the purpose, method, duration, legal basis and if applicable the different processing controllers.
4.1 Usage of Cookies
The website uses cookies. Cookies are small text files that are saved on your computer when you visit a website. The stored cookies are assigned to the browser you use. If the corresponding website is called up again, the web browser sends the contents of the cookies back and thus enables the user to be recognized. Certain cookies are deleted when you log out or end the browser session (so called "transient cookies"). Other cookies are stored for a specified time or permanently (so called "temporary cookies" or "persistent cookies"). These cookies are deleted automatically after the defined time has elapsed. You can also delete the cookies at any time in the security settings of your browser and configure the use of cookies according to your wishes. However, the company would like to point out that you may not be able to use all functions of the website after deletion of cookies.
Basically, cookies are only an online identification without personal reference. However, cookies always contain a personal reference if, in addition to the information generated by the cookies, personal data of users is also collected. A distinction can be made between cookies that are required for the provision of the website (hereinafter referred as "functional cookies") and cookies that are required for other purposes such as analysis of user behavior or advertising (hereinafter referred as "optional cookies").
4.1.1 Cookies for webtracking purposes
Services are built into the website to optimize the user experience and measure the reach of the website (see „Optional Cookies“ above). Your access data (see section 2) is recorded and the usage behavior is evaluated with the help of analysis cookies (see section 3). For web tracking, a personal identification of the respective user is generally not necessary, so that when your access data is recorded, the saved IP adress is either not used or is only used in a shortened form (shortened by the last octet) and pseudonymous user profiles will be created. The creation of personal user profiles is only carried out in exeptional cases and only if you have given prior consent to the setting of the relevant cookie via our cookie consent manager.
The web tracking services are regularly provided by our service providers, but the user profiles are only processed according to our instructions. This is ensured by appropriate data processing agreements with those service provider. If the service providers are located outside the European Union or the European Economic Area (hereinafter referred as "EU or EEA"), a so called third country transfer takes place. This is permissible if you have consented to it, if we have established an appropriate saveguard for a level of data protection in line with european standards or if the EU Commission has classified the respective third country as a secure third country. The third country transfer of the respective service is marked in the following. Further information on the recipients of your data and the transfer to third countries can be found in sections 6 and 7 of this data privacy notices.
- 4.1.1.1 Adobe Tag Manager
The website uses the Adobe Tag Manager. This service is provided by Adobe Systems Software Ireland Limited, 6 Riverwalk Naas Road Dublin 24, Ireland (Adobe). Through the Adobe Tag Manager, the web tracking services integrated on this website can be managed by so-called "tags" (these are placeholders for a website code). The Adobe Tag Manager only implements these tags. No cookies are used and no data is specifically collected by the Adobe Tag Manager. The Adobe Tag Manager only triggers other tags, which in turn may collect data. However, the Adobe Tag Manager does not access this data.
- 4.1.1.2 Adobe Analytics (Omniture)
The website uses the Adobe Analytics service. The provider of Adobe Analytics is Adobe Systems Software Ireland Limited, 6 Riverwalk Naas Road Dublin 24, Ireland (Adobe). Adobe Analytics creates a pseudonymous user profile to optimize the usability of the website. The pseudonymity is ensured by shortening the IP address by the last octet before your data is transmitted to Adobe, so that it is not possible to identify you. The pseudonymous user profile is evaluated after transmission for the purpose of optimizing the user friendliness. It will not be merged with other data from Adobe. Through a data processing agreement, the company ensures that Adobe processes the data only according to our instructions.
You can object to the use of Adobe Analytics at any time by changing your browser settings or by deactivating the use of cookies via our cookie consent manager.
You can find further information on data processing at Adobe Analytics in the Adobe data protection declaration: https://www.adobe.com/de/privacy/policy.html.
- 4.1.1.3 Adobe Audience Manager
The website uses the Adobe Audience Manager service. The provider of Adobe Audience Manager is Adobe Systems Software Ireland Limited, 6 Riverwalk Naas Road Dublin 24, Ireland (Adobe). Adobe Audience Manager is used to create cross-channel, pseudonymous target group profiles in order to address interested parties. The pseudonymity is ensured by shortening the IP address by the last octet before your data is transmitted to Adobe, making it impossible to identify you. The pseudonymous target group profile is evaluated after transmission for the purpose of optimizing the content displayed. Through a data processing agreement, the company ensures that Adobe processes the data only according to their instructions.
You can object to the use of Adobe Audience Manager at any time by changing your browser settings or by deactivating the use of cookies via our Cookie Consent Manager.
For more information about how Adobe Audience Manager processes data, please visit the Adobe Privacy Settings: https://www.adobe.com/de/privacy/opt-out.html.
We use the „Google AdWords Conversion“ feature of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, IrlandGoogle Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). Through Google AdWords Conversion, we promote our website in Google search results and on the websites of other providers who also participate in the Google advertising network. For this purpose, a cookie is set by Google when you visit our website, which automatically enables interest-based advertising within the Google advertising network by means of a pseudonymous Cookie ID and on the basis of your access data. If you access our website via a Google ad on another website, Google will also set a cookie. These Google cookies generally expire after 30 days and are not intended to identify you on a person level. These cookies merely enable Google to recognize your internet browser. If a user visits certain pages of the website within the Google advertising network and the cookie saved by Google has not expired, Google and the website provider can recognize that the user clicked on the ad and was redirected to this website. Google assigns a different cookie to each website operator participating in the Google advertising network. Cookies can therefore not be tracked on the website of other website operators who also participate in the Google advertising network. We ourselves do not collect and process any personal data in the context of Google AdWords Conversion. We only receive statistical evaluations from Google. On the basis these evaluations we can recognize, which of our advertisements in the Google advertising network are particularly effective. We do not receive any further data, in particular we cannot identify our users on the basis of this information. Further information on the Google advertising network and the Google privacy policy can be found at: http://www.google.com/privacy/ads/
- 4.1.1.5 Marketing Automation
We use marketing automation on our websites. The cookie from our marketing automation tool is used to track lead information about visited websites and clicked links on websites.
This is done primarily to provide information tailored to your interests. You can prevent the use of these cookies. However, we would like to point out that in this case you may not be able to use all functions to their full extent and that it may no longer be possible to sent information that requires the entry of personal data (e.g. name and e-mail address) via a web form.
When using our Marketing Automation Tool, data may sometimes be transferred to non-european countries. In order to ensure an appropriate handling of your data, the guarantees described in section 6 have been agreed with the service provider.
The information collected in the course of this processing will be deleted after 2 years. The cookie is a initial provider cookie, which is controlled from our website.
These cookies are set by Marketo as part of its Web Personalization and ContentAIProducts. They deliver customized content and functionality based on user choices, past browsing, and derived information.
Marketo Munchkin (_mkto_trk)
This cookie is set by Marketo. In this way, a website can track visitor behavior on the websites where the cookie is installed and link a visitor to the recipient of an email marketing campaign to measure the effectiveness of the campaign. Tracking is performed anonymously until a user identifies himself by submitting a form.
4.1.2 Legal Basis for the processing activity
The legal basis for the setting of functional cookies is Art. 6 sec. 1 lit. f GDPR. Functional cookies are used to ensure the technical usability of the website. The legal basis for the setting of optional cookies for the purpose of recording and evaluating pseudonymous user profiles is Art. 6 sec. 1 lit. a GDPR. Accordingly, data processing is based on your consent to data processing using our cookie content manager.
4.1.3 Duration of storage, deletion and retention period
The data collected and evaluated when using functional and optional cookies are usually stored until you object to their use. However, the storage period for analysis cookies is a maximum of 24 months.
4.1.4 Possibility of objection and removal
You have the right to object to the processing of your personal data when using functional cookies in accordance with Art. 21 GDPR, provided that there are reasons for doing so arising from your particular situation. If you wish to exercise your right of objection, please contact the address given under section 1. If you object to this data processing, you will only be able to use the website to a limited extent or not at all.
Furthermore, you can object your consent to the processing of your data within the scope of the use of optional cookies at any time. The objection can be made technically by opting out in our cookie consent manager on this website or by the technical cleaning of cookies with the help of the browser you use. The following link will take you to the settings mask of our cookie-content manager: click here.
4.2 Assertion of your rights as a data subject
With this data protection information we would like to draw your attention to the possibility of asserting the rights of data subjects under data protection law, such as information. In order to assert your rights as a data subject, it may be necessary for you to provide us with information about your person and the individual data processing operations. Without this information we are not able to comply with your rights as a data subject. You can find further information on your rights as a data subject in section 7 of this data protection notice.
On our website, you also have the option of requesting a self-disclosure statement from Paigo GmbH or Infoscore Consumer Data GmbH, affiliated companies within the meaning of Section 15 of the German Stock Corporation Act (AktG). Access to your postal self-disclosure or your online form will only be granted to the requested entity as controller of the data processing.
Self Disclosure Stamenet for Paigo GmbH
Self Disclosure Stamenet for Infoscore Consumer Data GmbH
4.2.1 Deviating data protection responsibility
Responsible for the processing of your data for the Self Disclosure Statement is infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden or Paigo GmbH, Gütersloherstraße 123, 33415 Verl, affiliated companies of the AFS Group according to §15 AktG.
Further details on data processing at infoscore Consumer Data GmbH can be found in their privacy policy.
All other rights of data subjects (see section 7) can be addressed to the office indicated in section 1, unless otherwise stated, by indicating the respective right.
4.2.2 Purposes and legal basis of the data processing
The data processing is carried out for the purpose of complying with legal requirements, which result directly from the GDPR. The legal basis for the processing of your data in the assertion of data subject rights is therefore Art. 6 sec. 1 lit. c GDPR.
4.2.3 Duration of storage, deletion and retention period
We will save the correspondence we have with you in relation to the assertion of data subject rights for a period of 3 years. An exception to this is a copy of your identity card provided to clarify your identity, if you have made one available to us. This will be deleted at the latest within one week after your identity has been established.
4.2.4 Possibility of objection and removal
Due to the applicable legal basis - fulfillment of a legal obligation - there is no right of objection for the described processing activitiy according to Art. 21 GDPR. Should you have any questions in this regard, you can contact the contact address given in section 1 at any time.
4.3 Personal Newsletter
On the website there is the possibility to subscribe to free newsletters. If you receive a newsletter, we process the e-mail address, name of your company and the country, based on the consent given by you upon registration. Fo the registration / subscription of those newsletters we always use a double-opt-in procedure. After registration and the granting of your consent, we will send you a message to the e-mail address you provided, asking you to confirm your registration. In order to prevent the misuse of your data and to prove your consent, we store the access data you entered during registration as well as the registration notification and the texts used for this purpose. After confirmation you are registered for the newsletter and your data will be stored in our customer database.
To sent you our free, personalized newsletters, we collect statistical data on the use of our web offer and to optimize our offers accordingly and to adapt the offer (newsletter and other content) to your needs. For this purpose, one or more cookies are stored on your computer, which are used to collect data for marketing and optimization purposes and to store and process the data on the servers of our Marketing Automation Tool. The collected data is merged with the personal data you provide on the website to create a profile. You can end the profiling process by deactivating the cookie function in your browser. For further information, please refer to section 4.1.1.5 Marketing Automation.
4.3.1 Purposes and legal basis of the data processing
The mailing of our newsletter and the downloading of our content is aimed to addressing business customers in order to inform them about products, solutions and services of our business units ID & Fraud Management, Credit Risk Management, Payment and Financing Services as well as Receivables Management and events. This entrepreneurial diversity can only be achieved with the help of other companies in the Arvato Financial Solutions Group, which is why we are entitled, with your consent, to pass on your data for promotional purposes within our group. You can view an overview of the companies in the Arvato Financial Solutions Group of companies here.
The free, personalized newsletter is aimed at addressing (potential) business customers in order to inform them about products, solutions and services of our business units and events. The legal basis for the processing of your data when registering for and participating in the newsletter is your consent in accordance with Art. 6 sec. 1 lit. a GDPR / § 7 sec. 2 no. 3 German Law against unfair competition (hereinafter referred as "UWG").
4.3.2 Duration of storage or criteria for determining this duration
Your data will be saved during your subscription to the respective newsletter. After inactivity, your data will be saved for a period of 1 year in order to be able to prove that your consent has been obtained for the newsletter and that we have acted in accordance with the law. The same applies if you have revoked your consent. Data processing for advertising purposes will then no longer take place.
4.3.3 Possibility of objection and removal
You can revoke your consent within the scope of sending personalized newsletters at any time by notifying the company of your revocation via the e-mail address newsletter-abbestellung@finance.arvato.com or with the subject "Revocation Newsletter". An objection can also be made using the unsubscribe link in the newsletter e-mail.
4.4. Personal Newsletter to donwload E-Books/Whitepaper/Studies
In return for the download of whitepapers/e-books/studies (hereinafter referred to as "content") on current topics from our business areas, we have agreed with you to sent you a personal newsletter.
Within the scope of this agreement, for the sending a newsletter, we process the e-mail address, name of your company and the country you have specified. We use the so called Double-Opt-In procedure to register for the newsletter. In this process, we will send a message to the e-mail address you provided after registration, asking you to confirm your registration. In order to prevent the misuse of your data and to prove this agreement, we store the access data you entered during registration, the registration notification and the texts used for this purpose.
To sent you free, personalized newsletters, we collect statistical data on the use of our website and to optimize our offer accordingly and to adapt the offer (newsletter and other content) to your needs. For this purpose, one or more cookies are stored on your computer, which are used to collect data for marketing and optimization purposes and to store and process the data on the servers of our Marketing Automation Tool. The collected data will be merged with the personal data you provide on the website to create a profile. You can end the profiling process by deactivating the cookie function in your browser. For further information, please refer to section 4.1.1.5 Marketing Automation.
After confirmation you are registered for the newsletter and your data will be stored in our customer database.
4.4.1 Purposes and legal basis of the data processing
The mailing of our newsletter and the downloading of our content is aimed at addressing business customers in order to inform them about products, solutions and services of our business units ID & fraud management, credit risk management, payment and financing services as well as receivables management and about events. This entrepreneurial diversity can only be depicted with the help of other companies in the Arvato Financial Solutions Group of companies, which is why we are entitled, with your consent, to forward your data for promotional purposes within our group of companies. You can get an overview of the companies in the Arvato Financial Solutions group here.
The free, personalized newsletter is aimed at addressing (potential) business customers in order to inform them about products, solutions and services of our business units as well as events. The legal basis for the processing of your data when registering for and participating in the newsletter is your consent in accordance with Art. 6 sec. 1 lit. a GDPR / § 7 sec. 2 no. 3 law against unfair competition (hereinafter referred as "UWG").
4.4.2 Duration of storage or criteria for determining this duration
Your data will be stored during your participation in the newsletter. After inactivity of the newsletter, your data will be stored for a period of 1 year in order to be able to prove that your consent has been obtained for the newsletter and that we have acted in accordance with the law. The same applies if you have revoked your consent. Data processing for advertising purposes will then no longer take place.
4.4.3 Possibility of objection and removal
You can revoke your consent for this processing activity at any time by notifying the company of your revocation via the e-mail address newsletter-abbestellung@finance.arvato.com or with the subject "Revocation Newsletter". An objection can also be made by using the unsubscribe link in the newsletter e-mail
4.5 Business Customer Survey
If you have a business relationship with us, we may occasionally use your data to conduct a customer survey to determine your satisfaction with our services and to identify areas for improvement.
Participation in the survey is voluntary and only takes place with those customers who have given us their consent to do so when establishing the business relationship. The survey is carried out with the help of service providers who, as processors, are controlled by us according to our instructions. A data protection check of these service providers has been carried out by us before the surveys are conducted.
4.5.1 Purposes and legal basis of the data processing
The purpose of the survey is to improve our products and services and thus to expand and maintain good customer relations. The data protection legal basis for this survey can be found in Art. 6 sec. 1 lit. f GDPR. Our legitimate interest is to offer our customers a regular and efficient channel for expressing criticism so that we can adapt our services accordingly.
4.5.2 Duration of storage or criteria for determining this duration
The data used is saved in our CRM system for the duration of our contractual relationship. After termination of our contractual relationship, the data will only be used for a last customer satisfaction survey and then blocked for this type of data processing.
4.5.3 Possibility of objection and removal
You have the right to revoke your consent to the use of your data for business customer surveys at any time. You will find a corresponding note in every e-mail inviting you to participate. You also have the right to object to the processing of your data. You also have the right to demand the deletion of your data in accordance with Art. 17 GDPR. Furthermore, you have the right to correct your data and to receive information about the data stored by us.
To exercise your data subject rights, please contact the address mentioned in section 1 or send an e-mail to: newsletter-abbestellung@finance.arvato.com.
4.6 Online application
On this website, the AFS Group publishes job advertisements where you can apply for a job. You will be forwarded to the group wide applicant portal via the job advertisement. In this respect, the actual data processing for the application procedure for your online application does not take place on this website.
4.6.1 Deviating data protection responsibility
The company that published the job advertisement and is looking for new employees is responsible for the job advertisements. It is the company that regularly receives your data when we receiving your application. Your data will not be passed on to other companies, unless it is required by law or you give your consent.
Further information on the responsibilities, the purpose of data processing and the legal basis as well as possible recipients and storage period can be found in the respective job advertisement. Further details on data processing for the specific application procedure for your online application can be found when registering and creating your applicant profile.
4.6.2 Purposes and legal basis of the data processing
Upon receipt of your online application for a specific job advertisement, your data will be processed for hiring purposes only. During the phase of contractual initiation of an employment relationship, your potential employer has an interest in ensuring that you have the necessary professional competence and personal aptitude for the vacant position.
The legal basis for the processing of your data is Art. 6 sec. 1 lit. b GDPR. The data processing therefore takes place for the purpose of establishing a potential contractual or employment relationship with you.
4.6.3 Duration of storage or criteria for determining this duration
Your data will be processed for as long as it is necessary to establish the employment relationship. After completion of the online application and the hiring decision, your data will be deleted after the legal retention period (currently regularly 6 months).
4.6.4 Possibility of objection and removal
Due to the applicable legal basis, there is no right of objection for the described processing procedure according to Art. 21 GDPR. If you have any questions in this regard, you can contact us via the given information in section 1 at any time.
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