The trend is towards more mobility and new mobility concepts
If their own customers wish to live out the spirit of the age of digitalisation and be more flexible and independent, companies must respond accordingly, otherwise they will have difficulty staying viable in the marketplace. For a long time cashless payment, networked systems or digital handling of ordering and sales processes were a nice-to-have. Now end customers simply take them for granted.
For me it’s crystal clear:
To stand out from their competitors companies must operate as agilely and as digitally as possible, not only with respect to their core product but also in debt collection services.
If this is done right, the dunning and collection process can thus become a USP.
For me, two success factors are of overriding significance here: firstly, customer-oriented solutions are required and secondly industry-specific technologies and applications. Your end customer would like to be personally addressed, not only when purchasing a ticket but also in the event that problems arise. If it happens that a customer fails to make payment and you have to contact him/her, depending on the individual in question they may prefer to be contacted by letter, e-mail or text message.