Complaints Policy

Occasionally we get things wrong, but it's about how we put them right.

In the event of any dissatisfaction please email us

If you are dissatisfied with the resolution of the complaint, you may be able to refer it to the Financial Ombudsman service in the UK. Further information on the ombudsman service can be found on their website at the following locations

Complaint Data

This page provides information about the complaints we have received for the period 01 January 2018 to 30 June 2018.

At Arvato Financial Solutions (AFS) if you have a complaint, we want to know about it. We want your experience of AFS to be fair and positive. If something goes wrong we want to put it right, for you and for future customers.

Complaints Publication Report

The table below provides details about the number of complaints we have received in context with the number of accounts held, the number of complaints opened and closed and how many we upheld.

Firm name: Arvato Financial Solutions Ltd

Period covered in this return: 01st July 2018 – 31st December 2018

Brands/trading names covered: AFS, Arvato Financial Solutions